Zett Buzz's Privacy Policy — Your Data is Safe

Zett Buzz (hereinafter referred to as "we" or "the platform") places the utmost importance on your privacy. This privacy policy explains what types of information we collect, why we collect it, and how we keep it secure.

This policy applies to Zett Buzz's website, mobile app, and all other digital platforms. By using Zett Buzz, you are deemed to have accepted this Privacy Policy. If you do not agree, please refrain from using the platform.

Zett Buzz complies with both Bangladesh and international data protection laws. Our privacy policy is built in accordance with GDPR (General Data Protection Regulation) guidelines to ensure the highest level of protection for your data.

Zett Buzz collects various types of data to deliver our services and maintain platform security. Below is a detailed breakdown of what is collected and how.

We only collect data that is genuinely necessary to provide our services and meet legal obligations. No unnecessary information is collected.

Zett Buzz uses the information it collects for specific purposes only. No data is ever used beyond what has been consented to. The key reasons we use your information are outlined below.

• Account management: To create, verify, and maintain your profile.
• Transaction Processing: To process deposits and withdrawals securely.
• Customer support: To resolve your complaints and queries.
• Security assurance: To prevent fraud, money laundering, and other unlawful activities.
• Legal Obligation: To meet requirements set by government or regulatory authorities.
• Service improvement: To analyse usage patterns and improve your experience.
• Promotional communications: To send you offers and bonus information, with your consent.

Zett Buzz never uses your data as the sole basis for automated decision-making. Human review is ensured for all important decisions.

Zett Buzz retains your data only for as long as necessary. Even after account closure, certain information may be kept for a defined period as required by law.

• Active account: All data is retained for as long as your account remains active.
• Financial transaction records: Up to 5 years after account closure for AML and legal compliance.
• KYC documents: 5–7 years in accordance with regulatory requirements.
• Communication history: Customer service records are retained for up to 3 years.
• Technical logs: Up to 12 months for security purposes.

Once the retention period expires, your data is securely deleted or anonymised so that it can no longer be linked to any individual.

Zett Buzz never sells your personal data to third parties for commercial purposes. However, limited data may need to be shared in specific circumstances.

• Payment processor: Mobile banking services such as Mobile Pay, Nagad, and Rocket receive the necessary information to process transactions.
• KYC Verifier: Approved third-party verification services are used to confirm your identity.
• Law Enforcement Agencies: We may be required to share data with authorities under a court order or legal obligation.
• Game Provider: Minimal technical data may be shared with game partners solely for the purpose of operating games.

For international data transfers, Zett Buzz ensures that appropriate data protection measures are in place in each country and that GDPR-compliant agreements are maintained.

Zett Buzz uses cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device.

• Essential cookies: Essential for login sessions and site security. Disabling these may prevent the site from functioning properly.
• Functional Cookies: To remember your language preferences and settings.
• Analytics cookies: Used to understand usage patterns — no personally identifiable information is revealed.
• Security cookies: To detect fraud and bot activity.

Most cookies can be controlled or disabled through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working.

Zett Buzz believes you have full rights over your personal information. We uphold the following rights and are committed to putting them into practice.

• Right to Know: You can find out exactly what information we hold about you.
• Right to rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the use of your data be restricted.
• Right to Portability: You may request a copy of the data we hold about you.
• Right to object: You can object to your data being used for specific purposes.

In some cases, certain data may not be possible to delete due to legal obligations. If so, we will inform you and work to find an alternative solution.

Zett Buzz is strictly prohibited for anyone under 18. We do not knowingly collect data from minors.

• Age verification is carried out at the time of registration.
• Any account found to belong to a minor will be terminated immediately upon detection.
• Any information collected from minors is deleted immediately.

Zett Buzz employs industry-leading technical and administrative measures to protect your data. Our security framework operates across multiple layers.

• SSL/TLS Encryption: All data transmissions are protected with 256-bit encryption.
• Two-Factor Authentication (2FA): An extra layer of security for account login and withdrawals.
• Firewall & DDoS protection: Advanced technology to protect servers against attacks.
• Regular Security Audits: Regular penetration testing conducted by third-party security experts.
• Staff training: Regular staff training and awareness programmes on data protection.
• Incident response plan: A ready response plan is in place for swift action in the event of a security breach.

That said, no online platform can guarantee 100% security. We encourage you to use a strong password, never share it with anyone, and be cautious when using public Wi-Fi.

Zett Buzz may update this privacy policy as needed. Changes may arise from new legislation, technological developments, or improvements to our services.

• Notice: A notice will be sent via email or posted on the site before any significant changes take effect.
• Effective date: Updated policies take effect from the date of publication.
• Consent: Continued use of the site after any changes will be considered as acceptance of the updated policy.
• Previous Version: Copies of previous policies are available upon request.

Contact us for any questions, concerns, or complaints regarding our Privacy Policy. Our data protection team will handle your matter with the utmost care.

• Email: support@zettbuzz.ws
• Response Time: Within 72 hours on business days.
• Data Rights Request: Resolved within 30 business days.

If you believe your privacy rights have been violated and our resolution is unsatisfactory, you may file a complaint with the relevant data protection authority. For more details, please visit our FAQ Page View.